The report will enable subscribers to:

BENCHMARK PERFORMANCE
Track performance against 140 gas, electric and combination utilities to identify opportunities and trends

INCREASE FRANCHISE VALUE
Capitalize on opportunities to strengthen internal operations and external brand value

IMPROVE CUSTOMER ENGAGEMENT
Track, manage and increase brand trust, product engagement and service excellence to improve your bottom line

Methodology

• 50,000+ residential electric and natural gas customers
• 140 electric, natural gas and combination utilities
• Web-based survey
• Sample design: US census data and strict quotas used to ensure a trustworthy and representative sample of each evaluated utility’s customers based on age, income and race

Subscription Details

• Responses collected every quarter for the full year and providing seasonal perspectives; subscribers receive robust annual sample sizes to enable drill-down analysis
• Data refresh: March, June, September and December
• Report publication: June and December^
  

Deliverables:

• Detailed report with analysis of data
• Online portal tool with every score and question
• Simulator to model and forecast impact of changes in management areas
• On-site strategy session providing actionable results and facilitating strategic planning
• Participation in industry best practice webinars

^ An official press release will be distributed with the ability to promote performance