Disruption in the energy market is only just beginning, as a push to electrify gas appliances and distributed generation are disrupting previous behavioral patterns and giving your customers new options when it comes to energy.
Utility Customer Loyalty explores the critical levers every utility needs to pay attention to in order to maintain customer loyalty. For natural gas utilities, the report will explore what they need to do in order to maintain their “social license to operate.” And for electric utilities, it will uncover how they can position themselves as a provider of first choice for new energy technologies.
The report will enable subscribers to:
Understand Customers
Understand the changing landscape of consumer loyalty
Uncover Key Decision Drivers
Gain insight into key drivers of customer decision-making around appliance fuel types and distributed energy resources
Benchmark Customer Loyalty
Benchmark your utility’s performance on key loyalty factors against 141 gas, electric and combination utilities
Publication Date: September 2022
Deliverables:
