Customer expectations are quickly evolving from merely wanting satisfying service to being served by a utility with clear dedication to it’s role in the world and a focus on the customers and communities it serves. To succeed in the future, utilities need to be laser focused on superior customer engagement by demonstrating it’s dedication to service innovation and how it adds value locally and globally. This webinar will begin a discussion to chart a course to strong customer engagement through understanding what customers expect from their utility and how utilities should respond.
Escalent's Chris Oberle was joined by Barbara Porter and Simon Watson, Managing Directors of Business Transformation at EY, to chart a course to strong utility customer engagement.
They review:
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Chris OberleSENIOR VICE PRESIDENT |
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Barbara PorterMANAGING DIRECTOR |
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Simon WatsonMANAGING DIRECTOR |