---
title: Texas REP Trusted Brand
description: Discover how Texans define trust in their retail energy providers. Get insights on brand strength, customer engagement, and opportunity in deregulated markets.
---

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# Texas REP Trusted Brand

 Enhancing Texas retail electric provider (REP) brand trust, product sales, service satisfaction, customer acquisition and loyalty

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### Request More Information

Engage your customers, benchmark your business and build franchise value with the Texas REP Trusted Brand study. The retail electric industry is rapidly changing, and without the right information, tools and guidance, today’s retailers risk becoming obsolete. The study provides a comprehensive view into REPs’ relationships with their residential customers through a customer experience “balanced scorecard” approach. Proprietary metrics comprise our REP Brand Trust model—which has been proven to deliver true franchise value.

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Percentage of AUM in DC plans  
• Percentage of compensation from DC plans  
• Number and size of plans managed

Services provided to DC plan sponsors and participants  
• Impact of fee disclosure regulations  
• Number of plan providers typically recommended  
• Number and type of investment options typically recommended  
• QDIA option used most often  
• Target date fund recommendation

## Value

**The report will enable subscribers to:**

**Benchmark Performance**  
Track performance against 55 REPs and identify opportunities and trends to increase your company’s brand trust level

**Increase Franchise Value**  
Capitalize on opportunities to strengthen internal operations and target marketing, and increase product sales and profitability

**Boost Customer Acquisition**  
Track, manage and improve brand qualities that your current and targeted customers are seeking in a REP

## Methodology

- 3,500+ residential electric customers
- 55 Texas retail electric providers
- Web-based survey
- Sample design: US census data and strict quotas to ensure a representative sample of customers based on age, income and race

## Areas of Inquiry

**Trusted Brand Measurement Factors**

- Local outreach efforts and reputation
- Customer advocacy
- Environmental focus
- Communication effectiveness
- Brand traits and positioning

**Product Experience Measurement Factors**

- Awareness and usage of offerings
- Demand for billing, retail, service and consumption management offerings
- Market positioning of offerings

**Customer Acquisition**

- Shopping triggers
- Shopping tools
- Rate plan preference
- Sign-up incentives

**Customer Impressions**

- Comparisons with other local service providers
- Brand equity/value measurements
- Customer advocacy scoring
- Billing and payment processes
- Customer service performance
- Net Promoter Scores®
- Customer appeal
- Consumption management programs
- Alternative power and fuel options
- Home service and protection programs

## Subscription Details

**Deliverables:**

- Detailed report with analysis of data

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