The report will enable subscribers to:

Understand Advisor Needs
Hear firsthand how DC advisors are adjusting to the COVID-19 pandemic

Track Competitors
Track how your competitors perform on key brand, service and loyalty metrics

Strengthen Advisor Loyalty
Develop programs that match plan advisors’ expectations for service and support to build loyal relationships

Plan Advisor Profile

Practice Overview:

• Distribution of DC plan producers by DC AUM
• Comparison of Emerging vs. Established producers
• Number & size of DC plans managed

Topical Themes:

• Availability, types and components of financial wellness programs offered
• Use/interest in MEPs/PEPs, health savings accounts, 401(k) student loan matching

Impact of COVID-19 Pandemic

• Confidence in global economy
• Outlook for US economy
• Support offered to plan sponsors and plan participants
• Support needed from plan providers
• Impact on new DC business
• Actions advisors have taken as a result of the pandemic

DC Plan Investment Design

• Number and types of investment options recommended
• Number of target date fund providers used
• Target date fund selection criteria and brand recommendations
• Types of QDIAs offered
• Availability and types of retirement income solutions offered
• Reasons that most recent plan switched providers
• Frequency of evaluating DC plan investment menus
• Top criteria for managed accounts
• Reasons for recommending or not recommending ESG investments

DC Plan Provider & DC Investment Manager Brand Equity

• Awareness, impression and consideration of leading plan providers and investment managers
• Performance on critical brand attributes that drive selection
• Strengths, weaknesses and growth potential of the leading firms
• Brand engagement within the past six months across 12 types of contact

DC Plan Investment Design

• Number of plan providers and investment managers used
• Overall market penetration of the leading firms
• Satisfaction with and loyalty to current DC plan providers and DC investment managers
• Performance on critical service and support ratings that drive satisfaction and loyalty
• Changes in DC plan provider and DC investment manager recommendations
• Reasons to stop recommending firms