Food delivery from restaurants has seen a massive increase due to the pandemic. And, since it’s become clear the pandemic doesn’t have an immediate end in sight, restaurants—including quick-service restaurants (QSRs)—and third-party restaurant delivery services have an immediate opportunity to focus on improving the customer experience to build longer-term loyalty with new users.

What will you learn?

In this 30-minute presentation, Jill Miller and Dyna Boen discuss:

  • Which services people use for their restaurant food delivery and how satisfaction influences their decisions
  • How benefits and challenges of restaurant delivery impact customer attrition or retention
  • What the post-pandemic landscape looks like and how you can change it for the better
Jill Miller


Vice President
Consumer & Retail
Dyna Boen
Managing Director
Consumer & Retail, Technology and Telecom