Increasing Customer Retention for Restaurant Delivery Services
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WEBINAR REPLAY
Increasing Customer Retention for Restaurant Delivery Services
DOWNLOAD THE REPLAY
Food delivery from restaurants has seen a massive increase due to the pandemic. And, since it’s become clear the pandemic doesn’t have an immediate end in sight, restaurants—including quick-service restaurants (QSRs)—and third-party restaurant delivery services have an immediate opportunity to focus on improving the customer experience to build longer-term loyalty with new users.
What will you learn?
In this 30-minute presentation, Jill Miller and Dyna Boen discuss:
Which services people use for their restaurant food delivery and how satisfaction influences their decisions
How benefits and challenges of restaurant delivery impact customer attrition or retention
What the post-pandemic landscape looks like and how you can change it for the better
