COVID-19 has changed the game for the grocery industry. Shoppers have overwhelmingly turned to remote ordering and delivery services in the last couple of months, resulting in explosive growth of online grocery shopping by 400% over last year. Will this be sustainable once we return to life post-pandemic? How do online grocery services increase the loyalty of their newly faithful and not-so-faithful customers for the long-term?

What will you learn?

Escalent has a deep bench of experience helping our clients navigate disruption. This white paper helps grocers understand:

  • How consumers are using online grocery services
  • Which grocery services consumers prefer
  • The perceived benefits and challenges of online grocery shopping
  • The likelihood of long-term sustainability for remote ordering and delivery services in a post-pandemic world