DC Participant Planscape

The report will enable subscribers to:

Boost Participant Satisfaction
Uncover the features, offerings and retirement tools participants want from providers to maximize satisfaction and retain assets

Identify New Opportunities
Develop successful cross-sell programs and validate participants’ desire for additional contact from plan providers

Attract Rollover Dollars
Identify the factors participants consider when selecting a rollover IRA provider to keep current-plan assets in-house and attract new rollover dollars

Plan Provider Satisfaction and Loyalty

• Satisfaction with provider relationship across key attributes
• Drivers of satisfaction
• Current and desired contact
• Provider websites: login rates, drivers/barriers and ways to boost visits
• Loyalty to current plan provider

Participant Contribution Behavior

• Time contributing to an ESRP
• Use of automatic plan features
• Reasons for increasing or decreasing contribution
• Investment options used within ESRP
• Interest in SECURE 2.0 Act offerings
• Interest in 401(k) student loan match
• Health savings account (HSA) use

Financial Wellness and Retirement Readiness

• Appeal, use and barriers to use of financial wellness components
• Emergency expense fund savings levels
• Interest in/use of employer-sponsored investment advice
• Estimated retirement savings goal by account type
• Methods used to calculate retirement savings goal
• Confidence in ability to convert savings into income
• Interest in retirement-income product features
• Preferred means of accessing retirement savings

Cross-Sell/Rollover Opportunities

• Most effective communication method
• Awareness of provider products and services
• Drivers of consideration of products and services outside the plan
• Perceptions of leading firms in 19 critical brand attributes
• Likelihood to leave assets with former plan provider
• Consideration of top providers for rollover IRAs and taxable brokerage accounts